Your dental team is a key component in the success of your orthodontic practice. In fact, patients tend to set their expectations based on the dental team. If the members of the team are cheerful and motivated, patients are more likely to feel happy and satisfied with the results of their appointment.
Of course, assembling a well-rounded and motivated staff is easier said than done. To help you out, here are a few tips:
Hiring Your Team
Try not to fall head over heels in love with an applicant’s resume. Impressive credentials are certainly a plus, but dig deeper and find out the personalities of your prospective hires. If team member A has excellent clerical skills, but lacks the interpersonal skills to interact with patients, you need to find someone who can cover for team member A’s deficiencies.
Listening to Your Team
Conduct monthly one-on-one sessions with each member of your team. Use these one-on-one sessions to learn if your team members have concerns that should be addressed or ideas that could improve the practice.
Your team is a vital part of your practice, so keep them involved in the growth of the practice. Showing them that you’re interested in more than just their productivity also helps them stay motivated.
Motivating Your Team
You should set up a system that rewards exceptional performance and work attitude. Employees love being recognized for their hard work, and being recognized and rewarded gives them an incentive to work even harder.
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